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Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’...
Fortune via Yahoo Finance· 12 hours agoThe bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs...
How Leadership Teams Can Lead Through AI’s Impact on Customer Service
Forbes· 1 day agoAs the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic shifts in our industry, especially during and after the Covid ...
She Means Business: Customer service needs the human touch - Bizwomen
The Business Journals· 22 hours agoAbout once a day I get frustrated by poor customer service. Good service can make up for mediocre...
Yext Layoffs 2024: What to Know About the Latest YEXT Job Cuts
InvestorPlace· 15 hours agoYext (NYSE:YEXT) layoffs are coming for the cloud customer services company’s employees as it wants...
Online shops struggle with customer service efficiency, report finds
Retail Insight Network via Yahoo Finance· 2 days agoA recent analysis reveals significant gaps in customer service among the UK's top 100 online...
Forget Carne Asada: Chipotle's 50-for-1 Sizzling New Stock Split Is About to Be on the Menu for...
Motley Fool via Yahoo Finance· 2 days agoChipotle Mexican Grill (NYSE: CMG) is one of the most recognized restaurant chains in the world. Its...
Three Real-World Examples of How AI Can Streamline Hospitality Workflows | By Jason G. Bryant
Hospitality Net· 37 minutes agoOver the last few years, the two things the hospitality industry has learned to count on are...
‘That's why I buy all my Kendra Scott at TJ Maxx’: Woman reports ‘terrible customer service’ at...
The Daily Dot· 1 day agoIn a viral video, TikToker Jade Camille (@jadecwil) shares the “terrible customer service” she said...
‘I’m putting some eyes on the city’: Hoodbachi Taco revered for great food and good customer service
KSLA-TV Shreveport· 11 hours agoMarkus Wilson, who is the co-founder of an up-and-coming restaurant in Shreveport, is being credited...
How You Can Seamlessly Transition to a New Checking Account
The Motley Fool via AOL· 21 hours agoDespite this loyalty, switching to a new bank can be a smooth process that is well worth the effort,...