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Thoma Bravo, Sunstone Partners to acquire UserTesting for $1.3B and combine it with UserZoom
TechCrunch· 2 years agoThoma Bravo and Sunstone Partners announced today that they’re acquiring customer insight platform...
Sources confirm that Salesforce intends to announce new Slack CEO next week
TechCrunch· 6 months agoIt was a whirlwind kind of day at Salesforce and Slack as the company learned that Slack CEO Lidiane...
After several bruising months, industry analysts see Zendesk sale as pressure release
TechCrunch ExtraCrunch· 2 years agoWhen Zendesk announced it had been acquired by a consortium of private equity firms on Friday for...
Zoom dives deeper into intelligent customer service with Solvvy acquisition
TechCrunch· 2 years agoZoom swung for the fences last summer when its stock value was soaring, offering almost $15 billion...
Salesforce embeds conversational AI across the platform with Einstein Copilot
TechCrunch· 8 months agoSalesforce introduced its AI layer called Einstein back in 2016 to provide predictive AI services...
How Bret Taylor’s new company is rethinking customer experience in the age of AI
TechCrunch· 2 months agoSierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could be the next...
Salesforce introduces Einstein Copilot Studio to help customers customize their AI
TechCrunch· 8 months agoToday at the Dreamforce customer conference in San Francisco, Salesforce announced Einstein Copilot...
Confirmed: Slack CEO Stewart Butterfield stepping down in January
TechCrunch· 1 year agoJust days after Salesforce co-CEO Bret Taylor announced his resignation, Slack CEO Stewart...
Adobe has a big hole to fill after the $20B Figma deal falls through
TechCrunch· 4 months agoAdobe and Figma ended their $20 billion acquisition dream this morning after regulators signaled it...
Slack’s new CEO looks to bring stability after a turbulent period
TechCrunch· 2 months agoIn November, Slack introduced Denise Dresser as the latest person to occupy the corner office. “You...