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Softbank is developing an AI for phone calls that will make you sound less angry if you yell at ...
TechSpot· 2 hours agoJapanese investment giant SoftBank is developing an AI that aims to alter a caller's voice if they begin shouting at customer service or call< ...
Spectrum to close call center in Rochester
KIMT Mason City· 3 hours agoThe Spectrum customer service center located on Bandel Road in Rochester is closing. As part of that change, Customer
Lawmakers hope to continue fight against political spending by DTE, Consumers in Michigan
Detroit Free Press via Yahoo News· 27 minutes agoA Free Press investigation found both DTE...federal, state and local officials. Because of this, we...
What did these floods shut down in Miami and Broward? See what’s running and what’s not
Miami Herald via Yahoo News· 38 minutes agoHowever, trash pickup will continue as scheduled for multifamily and commercial customers. ▪ Fort...
Council Post: Giving Customers The Reins In AI And Human Interactions
Forbes· 12 hours agoRebecca Jones is President of Mosaicx, a leading provider of customer service AI and cloud-based...
Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’...
Fortune via AOL· 7 days agoWhile some agents work out of call centers, many work remotely from home. In 2022, Amazon moved more...
Spectrum to close Rochester call center, possibly costing hundreds of local jobs
Post-Bulletin, Rochester, Minn. via Yahoo Finance· 16 hours agoJun. 12—ROCHESTER — Spectrum, a company that offers telephone, internet and cable television service, announced to employees on Wednesday that it will close its Rochester ...
Heavy rains cause flooding, closures, stuck cars in Sarasota and surrounding areas
Herald-Tribune via Yahoo News· 22 hours agoBecause people who are experiencing homelessness don’t have anywhere to store their food, the storms...
Oracle to colocate database services and network interconnect in Google data centers
Data Center Dynamics· 1 day agoInitially, the Google Cloud Cross-Cloud Interconnect will be available for customers in 11 global...
"Extremely vigorous": Biden takes on monopolies like Ticketmaster "far more" aggresively than Trump
Salon via Yahoo News· 2 hours agoBiden's trust-busting... administration has also grounded a JetBlue-Spirit Airlines merger, sued...