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Microsoft takes its AI push to customer service call centers
Reuters via AOL· 2 days agoMicrosoft on Tuesday said it will introduce new artificial intelligence tools for customer service ...
AT&T cellular users report widespread cell outages; carrier says 911 impacts were reported in...
The Independent via Yahoo News· 2 days agoWe’re working to correct a wireless impact notification that was sent in error to 9-1-1 call centers...
Microsoft Dynamics 365 Contact Center wants to overhaul customer service with AI
TechRadar· 1 day agoMicrosoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed...
AT&T customers hit with nationwide service issue
FOX Business· 2 days agoAT&T customers are facing a service issue that began Tuesday and is impacting their ability to make calls to contacts on other carriers. Several law...
Home services company moves base from High Point to Greensboro, establishes statewide call center -...
The Business Journals· 2 days agoHome-services company opens call center serving its N.C. operations at new Greensboro location
AI, data center electricity demand could drive advanced nuclear investment: NERC head Jim Robb
Utility Dive via Yahoo Finance· 12 hours agoBut co-location agreements between existing nuclear facilities and data centers should be...
Why Wall Street Predicts Revenue Will Surge At This Maker Of Networking Devices
Investor's Business Daily· 8 hours ago"As we move forward through fiscal year 2025, we expect sequential growth...expect AI revenue to...
Federal program brings funding to area mental health centers
OurQuadCities· 1 hour agoThree mental health centers in the QC area have been chosen to participate in a federal program that...
Q1 2025 Sprinklr Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 6 hours agoIt's designed to unify insights from all channels and customer touch points, so they are actionable and available in real time. Another innovation we launched is Sprinklr ...
How Leadership Teams Can Lead Through AI’s Impact on Customer Service
Forbes· 15 hours agoAs the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic shifts in our industry, especially during and after the Covid ...