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Microsoft takes its AI push to customer service call centers
Reuters via AOL· 2 days agoMicrosoft on Tuesday said it will introduce new artificial intelligence tools for customer service ...
Layoffs, abusive calls, and AI fears: Inside the front lines of Amazon’s ‘customer obsession’...
Fortune· 1 hour agoIn one Amazon office in Europe, a senior customer service official informed employees during a group meeting that a restructuring would remove an entire ...
AT&T cellular users report widespread cell outages; carrier says 911 impacts were reported in...
The Independent via Yahoo News· 2 days agoWe’re working to correct a wireless impact notification that was sent in error to 9-1-1 call centers...
AI, data center electricity demand could drive advanced nuclear investment: NERC head Jim Robb
Utility Dive via Yahoo Finance· 13 hours agoBut co-location agreements between existing nuclear facilities and data centers should be...
Microsoft Dynamics 365 Contact Center wants to overhaul customer service with AI
TechRadar· 1 day agoMicrosoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed...
AT&T customers hit with nationwide service issue
FOX Business· 2 days agoAT&T customers faced a service issue Tuesday and that impacted their ability to make calls to contacts on other carriers. Several law enforcement and...
Home services company moves base from High Point to Greensboro, establishes statewide call center -...
The Business Journals· 2 days agoHome-services company opens call center serving its N.C. operations at new Greensboro location
Why Wall Street Predicts Revenue Will Surge At This Maker Of Networking Devices
Investor's Business Daily· 9 hours ago"As we move forward through fiscal year 2025, we expect sequential growth...expect AI revenue to...
Companies Are Failing At Customer Experience, New Study Shows
Forbes· 16 hours agoCustomer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus ...
Q1 2025 Sprinklr Inc Earnings Call
Thomson Reuters StreetEvents via Yahoo Finance· 7 hours agoIt's designed to unify insights from all channels and customer touch points, so they are actionable and available in real time. Another innovation we launched is Sprinklr ...