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Survey: Consumer Satisfaction with Streaming Hits Record Levels
TV Tech· 3 hours agoThe annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found...
Amazon Prime Video leads in customer satisfaction, survey finds
Consumer Affairs· 7 hours agoAmazon's score rose to 82 in 2024 from 80 in 2023, pulling ahead of the pack and breaking its tie...
Online shops struggle with customer service efficiency, report finds
Retail Insight Network via Yahoo Finance· 10 hours agoResearch shows that half of online shops take more than five minutes to respond to customer calls....
Sorry, Cable: Fiber and 5G Home Internet Win the ISP Popularity Contest
PC Magazine· 1 day agoThe 2024 edition of the American Customer Satisfaction Index (ACSI) Telecommunications Study,...
Nearly 6 in 10 Frontline Workers Report Stress Due to Skills Gap, New Report Finds
PRWeb· 1 hour ago"By proactively investing in frontline worker training, organizations can empower their employees, improve customer satisfaction, and achieve their business ...
Apple TV+ customer satisfaction continues to rise, according to latest survey - 9to5Mac
9to5Mac· 1 day agoThe latest telecoms customer survey from ASCI has been published and — despite rising prices and...
Meet the ‘new consumer’: How shopper behaviour is changing in a post-inflation world
The Conversation· 14 hours agoAfter a long anticipated wait, the Bank of Canada has finally decided to cut interest rates by 25 basis points. The decision marks a departure from the series of interest rate hikes that were ...
Online-Only Banks Experience Decrease in Customer Satisfaction - Banker & Tradesman
Banker & Tradesman· 2 days agoA recent analysis by J.D. Power reveals an overall decline in customer satisfaction for online-only...
Microsoft Dynamics 365 Contact Center wants to overhaul customer service with AI
TechRadar· 4 hours agoMicrosoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed...
Study names San Antonio among the 'dirtiest' cities in country
San Antonio Express-News· 10 hours agoTwo Texas cities ranked high in a study revealing which cities are the filthiest in America. In...