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How Vestiaire Is Using AI to Scale Its Business and Improve Customer Service
WWD via Yahoo News· 9 hours agoThrough the use of new AI technology, Vestiaire has launched three new languages, Chinese, Dutch and...
Learn how robust customer intelligence can supercharge your business and drive retention.
Fortune· 31 minutes agoCI involves methods companies use to gather and analyze customer data and interactions to glean insights about their client base and improve the customer
FirstEnergy appoints new VP of Customer Care By Investing.com
Investing.com· 3 days agoFirstEnergy Corp. (NYSE: NYSE:FE), a major electric utility company, announced the appointment of...
Open Source: Is cell service improving on Durham’s 9th Street? And other story followups.
Durham Herald-Sun via Yahoo News· 1 hour agoDurham’s 9th Street, a busy commercial stretch near Duke University, has notoriously dreadful cell ...
HBX Group partners with Google for new AI customer service innovation
Breaking Travel News· 1 day agoHBX Group has announced a significant investment in customer service innovation leveraging Google...
Council Post: Giving Customers The Reins In AI And Human Interactions
Forbes· 1 day agoThere’s nothing quite like the personal touch of a knowledgeablecustomer service agent when trying...
Service & Parts tip: Choose the right technology for the service department
Automotive News· 20 hours agoIntegrating the right technology into a service department can significantly enhance operational...
Snowflake-linked attacks are testing the cloud’s shared responsibility status quo
CIO Dive· 3 hours agoThe cloud-based data warehouse vendor does not enforce MFA by default or require its customers to use the technology. CISA unveiled the initiative in April ...
Council Post: The Power Of TX: How Prioritizing Total Experience Drives Customer Loyalty And...
Forbes· 9 hours agoPawan Vadapalli is corporate vice president and global head, digital business services of HCLTech. Businesses must reconsider how they prioritize experience and adopt a systematic ...
Buy These 5 Financial Transaction Stocks to Tap Market Rally
Zacks via Yahoo Finance· 2 hours agoThe industry is part of the Financial Technology or the FinTech space. The industry players comprise...