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Reduced-fare MetroCards now available for eligible customers at all NYC MTA customer service centers
Staten Island Advance· 2 days agoThose who qualify for reduced-fare MetroCards can now apply in-person at an MTA customer service...
They’ve Got Your Back: Meet American’s Customer Service
3BL CSRwire· 7 hours agoDay and night, rain or shine, American's team of system customer service managers (SCSM) has a sharp...
FAA bill overcomes first Senate hurdle ahead of May 10 deadline
The Hill via AOL· 2 hours agoThe Senate on Wednesday took the first step toward passing a five-year reauthorization of the...
Customer service rep sues DTE: I was forced to stay on phone with masturbating customer
Detroit Free Press via Yahoo News· 1 day agoDTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague ...
AI chatbots are taking over customer service, but most of us would rather wait for a human
Fast Company Magazine· 1 day agoFor busy consumers hoping to quickly resolve an issue through customer service, no seven words are...
My Week In Cars: New Steve Cropley/Matt Prior podcast (ep. 79)
Autocar articles via Yahoo News· 52 minutes agoMake sure you never miss an Autocar podcast. Subscribe to our podcasts via Apple Podcasts, Spotify,...
How AI Changes The Banking Industry
International Business Times· 13 hours agoAI-driven chatbots and virtual assistants will streamline the front office, personalize customer service, and improve banks' top and bottom lines,...
City services impacted after fiber line cut
KSNT Topeka via Yahoo News· 6 hours agoTOPEKA (KSNT) – Topeka’s Customer Service Center, Water Pollution Control facilities and Topeka Fire Station 11 are experiencing outages after a fiber...
Airbnb releases group booking features as it taps into AI for customer service
TechCrunch via Yahoo Finance· 4 hours agoAirbnb's summer release is usually a grand affair with tons of updates for guests and a few for...
EZCORP Inc (EZPW) Q2 Fiscal 2024 Earnings: Surpasses Revenue Forecasts with Record Results
GuruFocus.com via Yahoo Finance· 4 minutes agoThis surge in membership, coupled with a 72% increase in online payments in the U.S., underscores...
