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They’ve Got Your Back: Meet American’s Customer Service
3BL CSRwire· 4 hours agoDay and night, rain or shine, American's team of system customer service managers (SCSM) has a sharp...
Reduced-fare MetroCards now available for eligible customers at all NYC MTA customer service centers
Staten Island Advance· 2 days agoThose who qualify for reduced-fare MetroCards can now apply in-person at an MTA customer service...
Airbnb releases group booking features as it taps into AI for customer service
TechCrunch via Yahoo Finance· 1 hour agoAirbnb's summer release is usually a grand affair with tons of updates for guests and a few for...
My Week In Cars: New Steve Cropley/Matt Prior podcast (ep. 79)
Autocar articles via Yahoo News· 27 minutes agoMake sure you never miss an Autocar podcast. Subscribe to our podcasts via Apple Podcasts, Spotify,...
Customer service rep sues DTE: I was forced to stay on phone with masturbating customer
Detroit Free Press via Yahoo News· 1 day agoDTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague ...
City services impacted after fiber line cut
KSNT Topeka via Yahoo News· 3 hours agoTOPEKA (KSNT) – Topeka’s Customer Service Center, Water Pollution Control facilities and Topeka Fire Station 11 are experiencing outages after a fiber...
Greek marks 25 years at Vector Marketing
Olean Times Herald· 3 hours agoMarilyn Greek, customer service group leader for Vector Marketing Corp., is celebrating 25 years with the company this week. Greek joined Vector on May...
How AI Changes The Banking Industry
International Business Times· 11 hours agoAI-driven chatbots and virtual assistants will streamline the front office, personalize customer service, and improve banks' top and bottom lines,...
AI chatbots are taking over customer service, but most of us would rather wait for a human
Fast Company Magazine· 24 hours agoFor busy consumers hoping to quickly resolve an issue through customer service, no seven words are...
These retailers are currently hiring at Vintage Faire Mall in Modesto. See what they pay
Modesto Bee via Yahoo News· 8 hours agoThe retailer is looking to hire: A home commission associate, who is responsible for driving sales...