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Council Post: For Companies, AI Is Actually A Chance For More Customer Contact, Not Less — Here’s...
Forbes· 14 hours agoBusinesses only want to offload customer service to AI so they can save money, one critic gripes....
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor ...
Business Insider· 5 days agoIn a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit...
An activist investor with a new $1.9 billion stake in Southwest is calling for big changes at the...
Business Insider via Yahoo News· 57 minutes agoRaymond James' airline analyst Savanthi Syth said Southwest could improve its financial performance...
Survey: More than 1 in 3 Americans think tipping culture has gotten out of control
Detroit News· 28 minutes agoIn conversation with Nora, who requested not to share her last name in order to speak freely where...
She Means Business: Customer service needs the human touch - Bizwomen
The Business Journals· 4 days agoAbout once a day I get frustrated by poor customer service. Good service can make up for mediocre...
Council Post: Oops! 14 Ways Businesses Fail To Focus On The Customer
Forbes· 4 days agoJen Spencer is CEO of SmartBug Media—a full-service digital agency helping businesses get the most...
Pipedrive vs. HubSpot: Which is best in 2024?
CNN.com· 5 days agoIt allows sales, marketing and customer support teams to access all customer or client information readily and facilitates easy and swift communication.
8 Signs You Are Shopping at the Wrong Grocery Store for Your Budget
GoBankingRates via AOL· 7 hours agoWhen it comes to choosing a grocery store, you've got plenty of options. There are low-cost stores...
Risking spit in my next sandwich
Branson Tri-Lakes News· 3 days agoOn the newspaper’s timeline was a posting from someone complaining about poor customer service at a particular restaurant located on ...
Watch Out for These Red Flags When Choosing Your Energy Provider
CNET· 4 hours agoYou need to be on the lookout for bad actors everywhere -- even when you're shopping for an...
