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Council Post: For Companies, AI Is Actually A Chance For More Customer Contact, Not Less — Here’s...
Forbes· 8 hours agoBusinesses only want to offload customer service to AI so they can save money, one critic gripes....
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor ...
Business Insider· 5 days agoIn a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit...
Risking spit in my next sandwich
Branson Tri-Lakes News· 3 days agoOn the newspaper’s timeline was a posting from someone complaining about poor customer service at a particular restaurant located on ...
She Means Business: Customer service and the human touch - The Business Journals
The Business Journals· 4 days agoAbout once a day I get frustrated by poor customer service. Good service can make up for mediocre...
Coffee, sculptures and financial advice. Banks try to make new branches less intimidating
CBS 47 Fresno· 48 minutes agoNEW YORK (AP) — It’s like Sephora or Starbucks now offered a checking account. After years of...
Council Post: Oops! 14 Ways Businesses Fail To Focus On The Customer
Forbes· 3 days agoJen Spencer is CEO of SmartBug Media—a full-service digital agency helping businesses get the most...
8 Signs You Are Shopping at the Wrong Grocery Store for Your Budget
GoBankingRates via AOL· 29 minutes agoWhen it comes to choosing a grocery store, you've got plenty of options. There are low-cost stores...
Pipedrive vs. HubSpot: Which is best in 2024?
CNN.com· 4 days agoIt allows sales, marketing and customer support teams to access all customer or client information readily and facilitates easy and swift communication.
Now is the time for banks to embrace Corporate Digital Identity to tackle application abandonment
Retail Banker International via Yahoo Finance· 7 hours agoC-suite executives are becoming increasingly dissatisfied with their current banks KYC process. Alex...
7 ways AI is affecting the travel industry
SearchSecurity.com· 6 days agoApproximately 77% of travelers have run into some type of problem while traveling, according to a Bankrate survey, including long waits, plan disruptions and poor