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Improving Service Desk Efficiency: Info-Tech Research Group's Guide to Enhancing Incident Resolution...
The Woonsocket Call· 2 days agoInfo-Tech Research Group's new blueprint provides a comprehensive guide to analyzing IT service...
Do It Yourself Takes On A Whole New Meaning
The Post-Journal· 6 hours agoOften times, you go into a business and there’s a counter with a big sign overhead designating that as the Customer Service Department. In many ways, the ...
UiPath Shares Plunge as Its CEO Resigns. Time to Buy the Dip?
Motley Fool via Yahoo Finance· 3 hours ago* Stock Advisor provides investors with an easy-to-follow blueprint for success, including guidance...
North Wildwood family turns to Troubleshooters for help with solar panels
WPVI 6abc Philadelphia· 3 days agoThe Troubleshooters have reported on Sunnova before, with complaints from some customers alleging ...
Why You Should NEVER Fly These Awful Airlines
MediaFeed via AOL· 6 days agoIt’s time to explore the airline hall of shame and uncover airlines popular for delayed flights, discomfort, lack of amenities, technical difficulties,...
American hopes to edge out rival airlines with a brand new Boeing 787-9 cabin. See how its current...
INSIDER via Yahoo News· 3 days agoUpgrades include sliding doors in business class and more privacy in premium economy. The...
How the cashless society is hurting the poorest
BBC via AOL· 2 days agoThose with poor health and disabilities or caring responsibilities can be disproportionately affected by financial exclusion...BBC Scotland News: "I have...
‘She Hooked Me’: How an Online Scam Cost a Senior Citizen His Life’s Savings
The Wall Street Journal· 6 hours agoShe walked him through the steps of setting up an account on Fuex and explained the unusual process...
The Right Thing: Stop making service reps stick to the script
San Francisco Chronicle· 5 days agoWhen working customer service, is it sometimes best to go off script? Back at the turn of the century, I wrote a column about a strike that had recently ...
Was endless shrimp Red Lobster's downfall? If you subsidize stuff, people will take it.
USA TODAY Opinion· 3 days agoHere's a guaranteed way to rake in customers: Take a good or service in high demand, put an...