Search results
CDK Global crippled by cyberattack, disrupting vehicle sales in U.S. and Canada. Here’s a look at...
Yahoo News via AOL· 3 hours agoA recorded message from CDK on a hotline said the company does “not have an estimated time frame for...
NYSEG fined $11.4M for failing to achieve 2023 customer service performance targets
WETM Elmira via Yahoo News· 2 days agoELMIRA, N.Y. (WETM) — New York State Electric & Gas Corporation (NYSEG) along with several other...
Credentials That Count: Certify Your Customer Service Skills
CMSWire· 4 days agoContact center certifications elevate career opportunities and salary potential. Certifications...
Mitigate Your Customer Service Frustration By Calling at These Suggested Times
Homenewshere.com· 1 day agoTo mitigate your customer service tears, Money Talks News recommends you do not call later on in the...
Customer service is worse than ever
Quartz· 5 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
AI-Driven Customer Service Is Gaining Steam
Forbes· 5 days agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
Upset PLT customers banned over too many returns
BBC via Yahoo News· 11 hours agoInitially, she was not sure whether the email had been sent to her in error. However, on Saturday morning she says she was informed by a PLT customer ...
National Grid, Liberty Utilities fined for poor customer service ratings
Watertown Daily Times, N.Y. via Yahoo News· 2 days agoJun. 20—Two north country power companies were fined by the state Public Services Commission for failing to meet customer service standards last year. The ...
Don't Lose Money to This Sneaky Airline Customer Support Scam
Motley Fool via Yahoo Finance· 13 hours agoDon't assume the information you see after searching on Google is accurate, because it could lead to...
How to avoid getting stuck talking to customer service chatbots
KDVR Denver via Yahoo News· 4 days agoDENVER (KDVR) — Artificial intelligence is changing the customer service experience. More than 1.5...