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    • What is CTI: what you need to know to get started

      Fortune· 4 days ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into what CTI is, how it ...

    • What is a call queue (and why you should care?)

      Fortune· 3 days ago

      As important a feature as a call queue is, it is possible to have never heard of it or understand fully how this tool works. Read on to learn what a call queue is, how it works, its benefits ...