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    • What is CTI: what you need to know to get started

      Fortune· 6 days ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into what CTI is, how it ...

    • Target Launches GenAI Tool for Associates

      Target Launches GenAI Tool for Associates

      Progressive Grocer· 4 days ago

      Target is scaling up its internal use of AI to enhance employee productivity and engagement, along with customer service. The retailer announced this...