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- Mental Health
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- 3 Ways AI Strengthens the Customer-Brand Relationship
  CMSWire· 11 hours ago
  Call centers can use artificial intelligence (AI) to help customers in many ways, reducing...
- Applebee's slammed for refusing to answer customers' takeout calls anymore
  The US Sun· 2 days ago
  APPLEBEE'S customers are furious are the new automated call system for takeout orders. People have...
- 1 week into banking outage, VyStar Credit Union not sure when its system will be up again - Orlando...
  The Business Journals· 8 hours ago
  There are no simple solutions to the outage, this Florida credit union told us.
- Critical fire weather expected on the Plumtaw Fire today | The Pagosa Springs SUN
  The Pagosa Springs Sun· 5 days ago
  No further evacuations or pre-evacuations have been ordered. For evacuation information, contact the...
- 988 national suicide prevention hotline launches in July. What will it mean for South Dakotans?
  Argus Leader via Yahoo News· 7 hours ago
  988, the new national suicide hotline, is launching July 16 nationwide and intends to be an...
- Mayor pushes for $15M revamp of Atlanta's 911 call center on upcoming ballot
  FOX 5 Atlanta· 7 days ago
  Atlanta's 911 call center has experienced everything from power outages to technical problems in the...
- Illinois to End Contact Tracing Calls for COVID Patients, Will Send Text Messages Instead
  NBC Chicago· 7 hours ago
  The Illinois Department of Public Health says that it will no longer conduct contact tracing via...
- Investigation: Broward 911 call center workers log so much OT because of understaffing that they can...
  Sun-Sentinel· 3 days ago
  Broward County’s emergency 911 centers are so gravely understaffed that workers routinely log...
- Ciena takes aim at the ‘ticket-less’ call center
  CIO· 7 days ago
  The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations ...
- States prepare for summer launch of new 988 suicide prevention number
  WKOW 27 Madison· 6 days ago
  This summer, every state will be rolling out 988 as the new National Suicide Prevention Lifeline...