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‘Hold Music’ Is Annoying. It Doesn’t Have to Be That Way.
The Wall Street Journal· 3 hours agoAccording to hold-music providers, the people in charge of customer experience are rarely involved...
Reports of damage, deaths come in after tornadoes touch down in Iowa
The Des Moines Register via Yahoo News· 16 hours agoNo tornadoes will officially be confirmed until the National Weather Service is able to send survey...
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Reuters via Yahoo Finance· 6 days agoDealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank...
Kansas communities begin cleanup, damage surveys after storms rip off roofs, down trees
Wichita Eagle via Yahoo News· 1 day agoBy shortly after 1 p.m., Evergy was working on 849 outages affecting 14,737 customers. Gov. Laura...
Jacksonville's Jewish Community Alliance named best of North American peers
The Florida Times-Union via Yahoo News· 5 hours agoThe Tucson-based Jewish Community Centers Association of North America conducted a third-party ...
Workers at East Midlands Airport face 'unacceptable abuse' - union
BBC via Yahoo News· 5 days agoThe survey also found 37% of respondents said they had received abuse that had taken the form of...
Social Security worst government department to work in, new ranking shows
Newsweek· 15 hours agoFederal employees working for the Social Security Administration are the most miserable at work, a ...
Lowe's Companies (LOW) Q1 2024 Earnings Call Transcript
Motley Fool via Yahoo Finance· 11 hours agoBefore I close, I'd like to extend my appreciation to our frontline associates for their continued...
Greco: Keep tip credit on Michigan's minimum wage
Detroit News· 4 hours agoThis week marks the annual celebration of National Waitstaff Day, a time when the hard-working people who help give you great experiences and memories at...
The state of sex work legalization around the world
The Week via Yahoo News· 22 hours agoIt originated in Sweden in 1999 and is currently in place in several European countries. Neo-abolitionists push for laws that penalize the customers...