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    • What Airline Chaos Looks Like From the Inside

      What Airline Chaos Looks Like From the Inside

      The Wall Street Journal· 1 month ago

      The disarray that engulfed Southwest Airlines this holiday season left observers as bewildered as the carrier’s hapless passengers. How could...

    • How Southwest Airlines Melted Down

      How Southwest Airlines Melted Down

      The Wall Street Journal· 1 month ago

      Airline executives and labor leaders point to inadequate technology systems as one reason why a brutal winter storm turned into a debacle. One main...