Microsoft, Salesforce Battle to Revitalize Customer Service
Bloomberg via Yahoo Finance· 2 years agoThe attention is revitalizing the call center, a once-backwater unit that has long suffered from...
Arianna Huffington’s Thrive teams up with Genesys to offer reset moments amid stressful times
Fortune via Yahoo Finance· 1 year agoOn this week’s episode of Fortune’s Leadership Next podcast, co-hosts Alan Murray and Ellen McGirt...
Genesys Gains $21 Billion Valuation in Latest Funding Round
Bloomberg via Yahoo Finance· 2 years agoSalesforce Ventures led the round, which included participation from ServiceNow Ventures and Zoom...
Genesys Taps Investment Banks for IPO This Year
Bloomberg via Yahoo Finance· 2 years agoPermira and Hellman & Friedman are working with Goldman Sachs Group Inc., JPMorgan Chase & Co. and Morgan Stanley, among other underwriters for a U.S....
UPDATE 2-Genesys valued at $21 bln after latest funding round
Reuters via Yahoo Finance· 2 years agoGenesys said on Monday it had raised $580 million in a funding round led by Salesforce Ventures, valuing it at $21 billion, as the enterprise software maker seeks to expand its offerings and ...
Zoom Unveils New Call Center Product After Failed Five9 Deal
Bloomberg via Yahoo Finance· 2 years agoThe release of Zoom Contact Center on Wednesday is the latest move by the company to expand beyond...
Genesys picks investment banks for U.S. IPO - source
Reuters via Yahoo Finance· 2 years agoJan 14 (Reuters) - The private equity owners of enterprise-software maker Genesys have chosen underwriters for a U.S. initial public offering (IPO), a person familiar with the matter told Reuters ...
12 Best Cloud Computing Stocks For 2022
Insider Monkey via Yahoo Finance· 2 years agoIn this article, we will discuss the 12 best cloud computing stocks for 2022. If you want to skip our detailed analysis of these stocks, you can go...
Zoom Video Stock Gains After Five9 Shareholders Reject $14.7 Billion Takeover
TheStreet.com· 2 years agoZoom Video Communications edged higher Friday after shareholders of call center software group Five9 voted to reject its $14.7 billion takeover bid. The deal, Zoom's largest-ever, would have ...
Regal secures capital to grow its platform for branded calls and texts
TechCrunch· 1 year agoGetting prospective customers to answer sales calls and texts can feel like a Sisyphean task....