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1. • 

     Thousands left without power after weather system rolls through Kansas City, winds remain

     Kansas City Star via Yahoo News· 2 hours ago

     Across the utility’s full service area in both Kansas and Missouri, about 19,000 customers were...

2. • 

     CleverTap Bags Ten Prestigious Awards at the 2024 Stevie Awards

     NewMediaWire via Yahoo Finance· 8 hours ago

     The company bagged 4 awards with customers, 3 for customer service, and 3 for product...

3. • 

     Overwatch 2 Players Are Getting Banned For Swearing, And They’re Not Thrilled

     Kotaku via Yahoo News· 8 hours ago

     Blizzard’s customer service is in hot water after a series of exchanges about Overwatch 2’s...

4. • 

     Horatio Honored As Dual Winners STEVIE® AWARD WINNER In 2024 Stevie® Awards For Sales & Customer ...

     FOX 23 News Albany· 10 hours ago

     Horatio, the customer service outsourcing company disrupting the industry at large, has been named...

5. • 

     'We must adapt': L.L. Bean announces layoffs, reduced call center hours, citing online shopping

     USA Today· 1 hour ago

     With the shift changes, the company announced last week that it will be reducing its workforce. “As...

6. • Akron city leaders, consumer advocates push back against proposed 30% rate hike for Dominion Energy ...

     News Channel 5 Cleveland· 41 minutes ago

     The utility company, which is in the process of becoming Enbridge Gas Ohio, is asking regulators to approve a 30% increase on its basic service charge. While the request is ...

7. • Cinch® Home Services Honored in 2024 Stevie® Awards for Sales & Customer Service

     The Herald-News· 1 day ago

     Cinch Home Services, one of the nation's leading providers of home service solutions, has been named a 2024 honoree for excellence in customer& ...

8. • 

     Trafera Assumes Kincaid IT Business to Expand Google for Education Services to Nationwide K-12 ...

     KLAS Las Vegas· 2 hours ago

     Trafera is pleased to announce a transition of Kincaid IT contractual partnerships to Trafera....

9. • 

     Unlock Amazing CX with Emotional Intelligence

     CMSWire· 10 hours ago

     Enhanced customer loyalty. Prioritizing EQ in customer service cultivates deep loyalty and engagement. Emotional intelligence in CX distinguishes ...

10. • ...Proposed Rule Imposing “Know Your Customer” and Reporting Requirements on U.S. Infrastructure as...

      The National Law Review· 2 hours ago

      Infrastructure as a Service (“IaaS”) products (i.e., cloud computing services) to engage in malicious cyber-enabled activity, specifically by imposing certain ...