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    • Salesforce debuts gen AI benchmark for CRM

      Salesforce debuts gen AI benchmark for CRM

      CIO· 3 days ago

      The software company’s new generative AI evaluation tool for CRM will help businesses choose the best LLM for a given job. Salesforce today announced a...

    • What is CTI: what you need to know to get started

      Fortune· 3 days ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into what CTI is, how it ...