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Microsoft Dynamics 365 Contact Center wants to overhaul customer service with AI
TechRadar· 6 hours agoMicrosoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed...
Flight delayed or canceled? How to get ahead of the issue. | Cruising Altitude
USA TODAY via AOL· 12 hours agoUltimately, airlines want to get you where you’re trying to get to, and sometimes, you can help...
DART plans for changes coming in July
WOI-TV Des Moines· 20 hours agoChanges will notably affect Wi-Fi availability while riding, customer service hours and DART On Demand pricing and routes. Free Wi-Fi will soon only be...
Can Zingly Finally Solve The World’s Customer Experience Frustrations?
Forbes· 16 hours agoWhy is customer service so often so bad? The short answer, says Gaurav Passi, CEO and founder of San Francisco-based Zingly.ai, is there’s a mismatch between ...
Why I'm switching back to the Chase Sapphire Preferred
USA Today· 11 hours agoRecently, I got an email thanking me for signing up for the Chase Sapphire Reserve® card five years...
Tesla owners love the car, but not the customer service
Consumer Affairs· 9 hours agoThe news about Tesla is dominated these days by the drama surrounding CEO Elon Musk's proposed $56...
A Peak Design “data compromise” leaked 10 years worth of customer service tickets.
The Verge· 4 hours agoIn the grand scheme of things, there have been far worse security breaches than what Peak Design, the popular camera accessory brand, is currently dealing with. / Sign up for Verge Deals to ...
Microsoft aims to improve customer service call centers with AI
Fast Company Magazine· 24 hours agoMicrosoft on Tuesday said it will introduce new artificial intelligence tools for customer service...
Microsoft takes its AI push to customer service call centers
Reuters via Yahoo Finance· 1 day agoMicrosoft on Tuesday said it will introduce new artificial intelligence tools for customer service...
Best Buy balances tech and staff investments to boost customer experience
CIO Dive· 10 hours agoBest Buy is harnessing generative AI to enhance its customer service operations and app while increasing training and hours for employees to drive better ...
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