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NYSEG fined $11.4M for failing to achieve 2023 customer service performance targets
WETM Elmira via Yahoo News· 19 hours agoELMIRA, N.Y. (WETM) — New York State Electric & Gas Corporation (NYSEG) along with several other...
Thousands of taxpayers get compensation for HMRC delays
The Telegraph via Yahoo News· 22 hours agoComplaints to the tax office soared by two-thirds last year as customer service hit an all-time low....
NYSEG and National Grid face penalties for failing to meet customer service standards in 2023
WKBW-TV Buffalo· 19 hours agoThe New York State Public Service Commission announced multiple New York electric, gas, and water utilities are facing financial penalties for failing to achieve their annual customer ...
Argentina vs Canada live stream: How to watch Copa America 2024
Tom's Guide· 15 hours agoThe Argentina vs Canada live stream raises the curtain on the Copa America 2024 tonight. Will the...
How small claims court became Meta's customer service hotline
Engadget· 20 hours agoWhy small claims? At the heart of these cases is the fact that Meta lacks the necessary volume of...
10 Bad Practices That Could Be Derailing Your Customer Service Efforts
Rolling Stone· 3 days agoPoor customer service can have a big effect on a business’s ability to succeed. Whether it’s slow...
How small claims court became Meta's customer service hotline
Engadget· 20 hours agoFrustrated Facebook and Instagram users are heading to small claims court in a last-ditch attempt to...
The Most Common Customer Service Mistakes Small Businesses Make
Motley Fool via Yahoo Finance· 4 days agoImage source: Getty Images Businesses can live or die on the strength of their customer service....
Customer service is worse than ever
Quartz· 4 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
AI-Driven Customer Service Is Gaining Steam
Forbes· 3 days agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
