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Cherry Bliss Spa now open | News, Sports, Jobs - Times Republican
Marshalltown Times-Republican· 3 hours agoT-R PHOTO BY LANA BRADSTREAM Susan Sung, owner of the Cherry Bliss Spa, wants to give customers a...
Council Post: Three Strategies For Maintaining Customer Service Excellence
Forbes· 1 day agoTom Gooley is Chief Operating Officer at Cetera where he brings together teams who deliver...
Softbank plans to cancel out angry customer voices using AI
Ars Technica· 4 days agoThe project aims to reduce the psychological burden on operators suffering from harassment and has...
RG&E and NYSEG lose a combined $18.5M in Public Service Commission penalties
WROC Rochester· 2 days agoROCHESTER, N.Y. (WROC) — The New York State Public Service Commission has again penalized Rochester Gas & Electric and New York State Electric & Gas Corporation for failing to meet customer…
Credentials That Count: Certify Your Customer Service Skills
CMSWire· 4 days agoContact center certifications elevate career opportunities and salary potential. Certifications...
Spectrum Is Raising Prices for the Second Time This Year. Here’s What You Can Do
CNET· 7 hours agoSpectrum customers are no strangers to price increases, and they're about to get hit with another...
Why C3.ai CEO Tom Siebel Sees the ChatGPT Hype as a Huge Tailwind for His Company | The Motley Fool
The Motley Fool· 31 minutes agoC3.ai (AI -0.87%) was supposed to be a big beneficiary from the emergence of ChatGPT and the growing...
Redefining customer interaction and business efficiency with AI - BusinessWorld Online
BusinessWorld· 7 hours agoIn the current business landscape, companies are increasingly focused on innovative strategies to...
This AI-Powered Tool Changes Angry Customers' Voices from Nasty to Neutral
ExtremeTech· 22 hours agoBeyond the immediate stress of dealing with an angry customer, call center staff face higher rates of burnout and compassion fatigue—that "jaded" feeling—than ...
CVS may soon show whether AI can start to replace call centers
Business Insider· 1 day agoThis story is available exclusively to Business Insider subscribers. Become an Insider and start...