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    • A Closer Look

      A Closer Look

      The Wall Street Journal· 1 day ago

      Selections from ‘The Yellow Bus” by Loren Long

    • Customer service is worse than ever

      Customer service is worse than ever

      Quartz· 1 day ago

      According to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...

    • Gateway - Jalopnik

      Jalopnik· 1 day ago

      Carvana has a detailed company code outlining principles it claims it will abide by in doing business. The Wall Street Journal ...