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    • Customer Experience Gets Worse. Again.

      Customer Experience Gets Worse. Again.

      The Wall Street Journal· 4 days ago

      CMO TODAY You’re not alone: Companies and government agencies seem more difficult to deal with than ever before. Customer experience in the U.S. has...

    • Retail Sales Fall Short of Expectations in May

      Retail Sales Fall Short of Expectations in May

      Investopedia via Yahoo Finance· 3 days ago

      Hispanolistic / Getty Images Key Takeaways Retail sales were slower than expected in May and April's revised numbers showed a decline in consumer...

    • Customer service is worse than ever

      Customer service is worse than ever

      Quartz· 4 days ago

      According to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...