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    • Gateway - Quartz

      Quartz· 13 hours ago

      Not only did AI raise agents’ productivity by 14%, but AI-assisted interactions had a higher average customer loyalty rating, or Net Promoter Score, according to what researchers ...

    • Verizon uses GenAI to improve customer loyalty

      Verizon uses GenAI to improve customer loyalty

      Reuters via Yahoo Finance· 15 hours ago

      U.S. telecom company Verizon is using generative AI to stop 100,000 customers from leaving its service this year by predicting why a customer is calling,...