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Council Post: The Power Of TX: How Prioritizing Total Experience Drives Customer Loyalty And...
Forbes· 7 days agoPawan Vadapalli is corporate vice president and global head, digital business services of HCLTech....
Beyond The Sale: How Businesses Can Create Long-Term Customer Loyalty
Forbes· 5 days agoThe No. 1 reason is making the client’s life easier by helping them with what they need, related to...
Council Post: Generative AI As A Service: An Emerging Frontier In Small Business Banking
Forbes· 23 hours agoThis is where banks can lean in with small-business customers.
Burger King tests newly designed cups that could set new standard for fast-food packaging: 'We can...
The Cool Down via Yahoo News· 4 days agoStates. Higher quantities of the recyclable cups might be more difficult to process if the...
Smith & Wesson (NASDAQ:SWBI) Beats Q1 Sales Targets, Stock Soars By Stock Story
Investing.com· 8 hours agoAmerican firearms manufacturer Smith & Wesson (NASDAQ:SWBI) reported Q1 CY2024 results exceeding...
Time to Pounce: 2 Beaten-Down, High-Yield Nasdaq-100 Stocks That Are Begging to Be Bought Right Now
Motley Fool via Yahoo Finance· 3 days agoWhile moving into new verticals has a learning curve -- the company took a hefty non-cash writedown...
Will McDonald’s blockbuster $5 deal spell trouble for QSR rivals?
Nation's Restaurant News· 13 hours agoAs we enter the summer season, the restaurant industry finds itself in the midst of a familiar...
Darden (NYSE:DRI) Posts Q2 Sales In Line With Estimates
StockStory via Yahoo Finance· 17 hours agoRestaurant company Darden (NYSE:DRI) reported results in line with analysts' expectations in Q2...
Gateway - Quartz
Quartz· 2 days agoNot only did AI raise agents’ productivity by 14%, but AI-assisted interactions had a higher average customer loyalty rating, or Net Promoter Score, according ...
Customer service is worse than ever
Quartz· 3 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...