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    • Gateway - Quartz

      Quartz· 2 days ago

      Not only did AI raise agents’ productivity by 14%, but AI-assisted interactions had a higher average customer loyalty rating, or Net Promoter Score, according ...

    • Customer service is worse than ever

      Customer service is worse than ever

      Quartz· 3 days ago

      According to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...