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Inside CVS’s Strategy to Improve the Pharmacy Experience
The Wall Street Journal· 9 hours agoA shortage of pharmacists isn’t helping matters, either. And although technology has revolutionized...
The State Department Is Opening New Passport Agencies Across the U.S. — Here's Where They’ll Be...
Travel+Leisure via Yahoo News· 7 hours ago“More Americans can travel abroad today than at any time in our history,” the State Department wrote...
How to avoid getting stuck talking to customer service chatbots
KDVR Denver via Yahoo News· 2 days agoDENVER (KDVR) — Artificial intelligence is changing the customer service experience. More than 1.5...
Customer service is worse than ever
Quartz· 3 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
Zendesk launches venture fund targeting AI startups
Axios· 8 hours agoZendesk has set up a venture arm to invest in early-stage AI startups. Why it matters: The customer support software company is joining the growing...
Toyota is recalling 145,000 big SUVs for an airbag problem
CNN Business via Yahoo Finance· 4 hours agoOwners will be notified of the recall by mid-August, Toyota said. If customers have questions, they...
Alexa Demie and Ziwe Get Kinky About Customer Service on HBO
The Daily Beast· 4 days agoIn Julio Torres’ delightfully strange series “Fantasmas,” the “Euphoria” star and iconic interviewer...
Central Hudson agrees to pay nearly $65M over botched billing rollout
Lohud | The Journal News via Yahoo News· 3 hours agoAs the billing system’s performance has improved and as we have grown our team of customer service...
How to Provide More Contextual, Helpful Customer Service
CMSWire· 2 days agoCustomer service is only getting more time consuming as customers' expectations and behaviors...
Taylor Swift fans already queuing outside Wembley as Eras Tour arrives in London
Press Association News via AOL· 6 hours agoMs Smith, who works in customer service, said she made the trip from Wales especially for the gig...