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Customer service is worse than ever
Quartz· 3 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
How about night and weekend customer service — in person?
Federal News Network· 4 hours ago“The government is like a restaurant that closes at dinnertime.” Thus spoke a long-retired federal executive, during the early years of the e-government movement. Why can’t the government follow ...
How to avoid getting stuck talking to customer service chatbots
KDVR Denver via Yahoo News· 2 days agoDENVER (KDVR) — Artificial intelligence is changing the customer service experience. More than 1.5...
Caring Customer Service That Delivers Exactly What Financially Stressed Consumers Need
Digital Journal· 19 hours ago"When someone's so agitated and upset, I listen carefully to them and try to get them to see that I'm here to help them." AmeriCash Loans offers installment loans up to $2,500—backed by caring ...
Toyota is recalling 145,000 big SUVs for an airbag problem
CNN Business via AOL· 8 hours agoOwners will be notified of the recall by mid-August, Toyota said. If customers have questions, they...
Inside CVS’s Strategy to Improve the Pharmacy Experience
The Wall Street Journal· 13 hours agoA shortage of pharmacists isn’t helping matters, either. And although technology has revolutionized...
The State Department Is Opening New Passport Agencies Across the U.S. — Here's Where They’ll Be...
Travel+Leisure via Yahoo News· 11 hours ago“More Americans can travel abroad today than at any time in our history,” the State Department wrote...
Zendesk launches venture fund targeting AI startups
Axios· 12 hours agoZendesk has set up a venture arm to invest in early-stage AI startups. Why it matters: The customer support software company is joining the growing...
How to Provide More Contextual, Helpful Customer Service
CMSWire· 3 days agoCustomer service is only getting more time consuming as customers' expectations and behaviors...
loanDepot mortgage review 2024
Yahoo Personal Finance· 5 hours agoIf you refinance your loan from loanDepot in the future, loanDepot will waive its lender fee through its Lifetime Guarantee program. Need to know...
