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How to Provide More Contextual, Helpful Customer Service
CMSWire· 7 days agoCustomer service is only getting more time consuming as customers' expectations and behaviors...
How to avoid getting stuck talking to customer service chatbots
KDVR Denver via Yahoo News· 6 days agoDENVER (KDVR) — Artificial intelligence is changing the customer service experience. More than 1.5...
The State Of CX And The Customer Service Contact Center
Forbes· 2 days agoHow do you think Outlook and other email companies recognize that an email is spam and belongs in the junk/spam folder? There were some incredible cases of AI changing customer</ ...
Thousands of taxpayers get compensation for HMRC delays
The Telegraph via Yahoo News· 5 days agoComplaints to the tax office soared by two-thirds last year as customer service hit an all-time low....
Can ARPU-Minded Charter Maintain Its Customer Service Edge?
Next TV via Yahoo Finance· 1 day agoAlso in this week’s ‘Next Text,’ we recall our willfully ignorant moments stumbling through TV...
PSC gives utilities mixed reviews on customer service standards - Mid Hudson News
Mid Hudson News· 5 days agoALBANY – Hudson Valley utility companies received a mixed bag of reviews from the State Public...
Sabre rolls out new GenAI tool to improve hotel customer service
Hotel Management Network via Yahoo Finance· 5 days agoSabre Hospitality, a division of Sabre, has unveiled SynXis Concierge.AI, a solution that uses...
Today's top savings account rate roundup: Take home 5.84% with today’s best rates — June 24, 2024
USA Today· 24 hours agoSavings account rates have inched up in recent weeks, and rates remain far higher than a year prior....
How small claims court became Meta's customer service hotline
Engadget· 5 days agoWhy small claims? At the heart of these cases is the fact that Meta lacks the necessary volume of...
29-year-old ex-bartender landed $100,000 'dream job' without a degree by ignoring this common career...
CNBC· 20 hours agoMaruyama decided to pursue a career in tech four years ago after losing her customer service job to...