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Twenty-One Percent of Customers Admit to Cursing at Customer Service Agents | By Shep Hyken
Hospitality Net· 2 days agoThere’s an old story about an airline passenger who walks into the baggage claim office and starts screaming and cursing at the airline employee. Unfortunately, some customers, like the passenger ...
An experiment in working less
Seattle Times· 1 hour agoBrock Polda spends 32 hours a week working. Since San Juan County shifted most of its employees to a shorter workweek last year, attracting national...
Are You a Top Account Manager/CSR? Submit a Nomination Today
Insurance Journal· 3 days agoCustomer service representatives and account managers are the heart of agencies. The ones who retain...
How to Maintain a Healthy Indoor Air Quality During the Summer
Men's Journal via Yahoo News· 1 day agoPoor indoor air quality impacts your healthy living environment. “Several factors contribute to poor...
Was AG Yost right not to join federal partnership on airline customer service? Editorial Board...
The Cleveland Plain Dealer· 1 day agoEarlier this year, Ohio Attorney General Dave Yost decided not to participate in a federal...
What the major Ticketmaster lawsuit means for you
CNN Business via Yahoo Finance· 3 days agoThe Justice Department’s massive antitrust suit against Live Nation on Thursday reflects widespread frustration among fans and concertgoers everywhere...
Xiao-I Corporation Partners with Major Chinese Bank to Enhance Customer Service Training Using AI
WRBL Columbus· 4 days agoThis collaboration aims to significantly enhance the bank's customer service training process by leveraging Xiao-I's advanced AI solutions. In response.
Man Goes Viral Calling Customer Service Number on Bag of Chips for Unexpected Reason
The Boot· 6 days agoA man on TikTok has gone viral after he called the customer service number on the back of a bag of...
2024 Fast 55: Winners prove growth, customer service entwined - Cincinnati Business Courier
The Business Journals· 3 days agoOver the past year, the Business Courier has been tracking the fastest-growing companies in Greater...
For AI to Deliver on Its Promises, People Need to Trust It
CNET· 2 hours agoIf Google, Microsoft and OpenAI are to be believed, artificial intelligence is going to revamp the...
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