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    • What is CTI: what you need to know to get started

      Fortune· 2 days ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into what CTI is, how it ...

    • 5 takeaways from the AHIP 2024 conference

      Modern Healthcare· 7 days ago

      AHIP President and CEO Mike Tuffin made a plea for enhanced federal support for Medicare Advantage, which emerged as a trouble spot for health insurance ...

    • What is a call queue (and why you should care?)

      Fortune· 1 day ago

      As important a feature as a call queue is, it is possible to have never heard of it or understand fully how this tool works. Read on to learn what a call queue is, how it works, its benefits ...

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