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Knowledge Management Tools - Increase Agent Efficiency

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Take agent experience to another level with a centralized knowledge repository. Too many customers on hold? Better answers are critical to the customer experience

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- Carbon accounting software selection, RFP process overview | TechTarget
  SearchSecurity.com· 5 days ago
  As sustainability interests grow, more sustainability leaders -- from business and IT -- are exploring which carbon accounting software can help. Carbon accounting
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  In a sport where glory can be won or lost by making split-second decisions, and the margin between...
- Informatica adds AI assistant, GenAI development interface | TechTarget
  SearchSecurity.com· 6 days ago
  Data management and analytics platforms have historically been complex, requiring coding knowledge to interact with data and data literacy training to understand ...
- Council Post: How AI Will Empower Citizen Developers And Streamline Operations
  Forbes· 6 days ago
  Leading Revature's tech front, Arun is architecting its innovative AI strategy. Traditionally, the...
- Small Business - The Brewton Standard | The Brewton Standard
  The Brewton Standard· 7 days ago
  CHICAGO, May 20, 2024 (GLOBE NEWSWIRE) -- iManage, the company dedicated to Making Knowledge Work™, today announced that its partnership with Microsoft continues to gather ...
- Full-Stack Development Course: Software Engineering Certification Announced
  Digital Journal· 4 days ago
  More information is available at https://trained360.com/product/enterprise-software-engineering-certificate/ According to the results of a recent survey published by the International ...
- Council Post: Innovative Data Management: Tech Leaders Share Leading-Edge Approaches
  Forbes· 5 days ago
  Technology tools enable businesses to collect a wealth of information from customers, and each of...
- Crypto for Advisors: Bitcoin ETF vs Direct Ownership
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  This article aims to provide financial advisors with a detailed comparison of these investment vehicles, addressing key aspects such as management,...
- Mockingbird names Sarah Bishop as new chief operating officer
  Providence Business News· 14 hours ago
  Bishop, who is certified in medical credentialing and executive leadership, first joined Mocingbird...
- What is CALMS for DevOps? | Definition from TechTarget
  SearchSecurity.com· 4 days ago
  CALMS is a conceptual framework for the integration of development and operations (DevOps) teams, functions and systems within an organization. By adopting CALMS, organizations can assess their ...