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    • The Self-Checkout Revolution

      The Self-Checkout Revolution

      The Wall Street Journal· 1 day ago

      It is the normal way to check out in most stores. The question today is whether the person doing it is a store employee or the customer. More than half...

    • Customer Experience Gets Worse. Again.

      Customer Experience Gets Worse. Again.

      The Wall Street Journal· 5 days ago

      The average customer experience rating of U.S. companies hits a new low amid inflation and fallible customer-service chatbots.