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    • What is CTI: what you need to know to get started

      Fortune· 3 hours ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into ...

    • What Questions Are Your Boards Asking Management?

      The Wall Street Journal· 42 minutes ago

      “An inability to extract salient information in a timely manner could make it difficult for boards to discern actionable insights and understand critical risk factors buried in the data,” observes ...