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    • Customer Service Doesn’t Cost … It Pays

      Customer Service Doesn’t Cost … It Pays

      Forbes· 10 hours ago

      Over time, the company expanded its offerings, had a few mergers and acquisitions and ultimately became GoTo, a company that makes IT management, support...

    • A big bank thinks small and fast

      A big bank thinks small and fast

      Fast Company Magazine· 4 days ago

      “For something as important as personal finances,” says Peter Poon, head of digital product management for service, platforms and innovation at BMO, “we...