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Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 4 days agoThe growing presence of non-human entities that can autonomously make purchasing decisions and engage in transactions like buying goods and services is transforming how organizations conceptualize ...
These State Governments Offer the Best Customer Service
FOX 5 San Diego· 3 days agoIllinois is ranked lowest by its residents for state government service, according to a new report from Qualtrics. Fewer than half (49%) of Illinois residents who had received a state service said they were satisfied.
The power of perspective
Coeur d'Alene Press· 8 hours agoUnderstanding different points of view is essential in both our personal and professional lives. It's about recognizing that everyone has their own...
Dense breast patients battle to get coverage for cancer screenings
NBC Miami· 2 hours agoAccording to the National Institute of Cancer, the most common form of cancer is breast cancer. The...
For AI to Deliver on Its Promises, People Need to Trust It
CNET· 4 hours agoIf Google, Microsoft and OpenAI are to be believed, artificial intelligence is going to revamp the...
Duvall Leather produces handmade treasures
Times Leader· 3 hours agoNick Duvall has been fascinated by leather tools and products since childhood. A native of Mercersburg, he would tinker with his father’s leather tools...
Gleen AI Transforms Customer Service at Puffy, Resolving 63% of Inquiries | Retail Dive
Retail Dive· 6 days agoGleen AI today announced that Puffy, a leading online mattress retailer, has successfully implemented Gleen AI's state-of-the-art generative AI platform. This deployment significantly enhances ...
...ASSOCIATION SEES OPPORTUNITY IN INTEGRATING TECHNOLOGY AND CUSTOMER SERVICE TO CREATE A BALANCED,...
Tri-County Times· 6 days agoNational Restaurant Association logo
Think you’re buying Tanglewood concert tickets from the BSO? Make sure you double check. - The...
The Boston Globe· 6 hours agoBerger clicked it open. Up popped a landing page saying “TicketsCenter” in big letters at the top,...
Pensacola is being held hostage at whims of TSA. It doesn't have to be that way.
Pensacola News Journal via Yahoo News· 7 hours agoAfter that, everyone anticipates the long lines and unnecessary delays will return. But it doesn’t have to be that way. Instead of begging TSA officials for better staffing, training, and < ...
