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    • What is CTI: what you need to know to get started

      Fortune· 5 days ago

      Streamlining your communication system is essential for contact centers, especially those that use multiple communication channels. In this article, we’ll dive deeper into what CTI is, how it ...

    • Commissioners talk to constituents over coffee in Andover

      Star Beacon, Ashtabula, Ohio via Yahoo News· 4 days ago

      Jun. 19—ANDOVER — The Ashtabula County Board of Commissioners spoke on various projects and fielded questions from constituents at Lakeshore Coffee Company on Tuesday. Kathryn Whittington, president ...

    • AP News Summary at 1:41 a.m. EDT

      Washington Times-Herald· 5 days ago

      Russian President Vladimir Putin is thanking North Korea for supporting his actions in Ukraine and says the two countries would work together to overcome U.S.-led sanctions. The comments were ...

    • What is a call queue (and why you should care?)

      Fortune· 4 days ago

      As important a feature as a call queue is, it is possible to have never heard of it or understand fully how this tool works. Read on to learn what a call queue is, how it works, its benefits ...

    • AP Business SummaryBrief at 12:03 a.m. EDT

      The Valdosta Daily Times· 5 days ago

      The U.S. surgeon general has called on Congress to require warning labels on social media platforms similar to those now mandatory on cigarette boxes. In a Monday opinion piece for The New York ...