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1. • 

     SoundHound AI (SOUN) Launches Smart Answering for Businesses

     Zacks via Yahoo Finance· 9 months ago

     SoundHound AI (SOUN) launches its Smart Answering service, a fully automated, AI-driven...

2. • 

     IRS says it's better at answering phones but still only picked up a small percentage of the time

     AZCentral | The Arizona Republic via Yahoo Finance· 5 months ago

     As the tax-return filing season sets to open Jan. 29, the Internal Revenue Service is getting some...

3. • 

     IRS still has ways to go in modernizing, improving service, watchdog report says

     Yahoo Finance via AOL· 5 months ago

     The Internal Revenue Service is not yet out of the woods, the agency’s watchdog revealed on...

4. • 

     Your 10-point guide to bossing Britain’s dismal customer services

     The Telegraph via Yahoo News· 4 months ago

     “Hello, this is customer service agent X for company Y. How can I help you today?” We are all...

5. • 

     KCPD to begin using new feature to improve 911 service in Kansas City

     WDAF via Yahoo News· 2 months ago

     KANSAS CITY, Mo. — The Kansas City, Missouri Police Department announced Thursday that next week,...

6. • 

     Records show rising call center wait times for Missouri Medicaid, food assistance

     Springfield News-Leader via Yahoo News· 3 months ago

     Missourians in need of help accessing public benefits saw wait times for the state’s long-overloaded...

7. • 

     Are robocalls ruining your day? Steps to block spam calls on your smartphone

     USA TODAY via Yahoo Finance· 1 year ago

     When is the last time you got a call from an unknown number? Chances are very recently. It's likely...

8. • 

     Trying to speak to a human? Here's how to contact Amazon customer service or a seller.

     USA TODAY via Yahoo News· 2 years ago

     Though Amazon is known for efficiency and speed, there may be a few snags along the way like with...

9. • 

     Parloa raises $21M to add a little automation to contact centers

     TechCrunch· 1 year ago

     It's estimated that over $400 billion are spent annually to run customer contact centers around the...

10. • 

      In aftermath of 911 cyberattack, officials ask public to prepare if it happens again

      Erie Times News via Yahoo News· 2 years ago

      The calls were coming from inside the county. They came in, one after another after another. And...