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CDK Global crippled by cyberattack, disrupting vehicle sales in U.S. and Canada. Here’s a look at...
Yahoo News via AOL· 13 hours agoA recorded message from CDK on a hotline said the company does “not have an estimated time frame for...
Straight Talk: Don't fall for utility impostors while temperatures soar
The Repository via Yahoo News· 35 minutes agoScammers will press for immediate payment and may try high-pressure tactics to intimidate consumers...
Credentials That Count: Certify Your Customer Service Skills
CMSWire· 5 days agoContact center certifications elevate career opportunities and salary potential. Certifications...
3 Artificial Intelligence (AI) Stocks That Are Screaming Deals
Motley Fool via Yahoo Finance· 1 hour agoLet's highlight three underfollowed AI stocks to prove the point: website company GoDaddy (NYSE:...
Tesco and Sainsbury's issue urgent food warning over bread due to 'health risk'
Daily Express· 40 minutes agoThe BFree Sunflower & Pumpkin Seed Loaf, sold in major supermarkets including Tesco, Sainsbury's and Ocado, has been recalled by BFree Foods because the product "may contain peanuts" that are ...
Will CT lawmakers allow one water company to buy another water company? They might decide soon.
Hartford Courant· 30 minutes agoThe agenda for this week’s special session of the General Assembly is expected to include...
Customer service is worse than ever
Quartz· 6 days agoAccording to a new report from the consulting firm Forrester, customer experience quality is at an “all-time low after declining for an unprecedented...
The Most Common Customer Service Mistakes Small Businesses Make
The Motley Fool via AOL· 6 days agoImage source: Getty Images Businesses can live or die on the strength of their customer service....
AI-Driven Customer Service Is Gaining Steam
Forbes· 5 days agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
NYSEG fined $11.4M for failing to achieve 2023 customer service performance targets
WETM Elmira via Yahoo News· 3 days agoELMIRA, N.Y. (WETM) — New York State Electric & Gas Corporation (NYSEG) along with several other...