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‘Siri, call American Airlines’: More than half of calls to AAC are meant for airline
Dallas Morning News· 7 hours agoMore often than not, dispatchers working at the American Airlines Center sporting venue get calls from confused customers trying to reach the airline. The...
Airlines Keep Trying to Cut Out the Middleman. Here’s Why It Backfires.
The Wall Street Journal· 11 hours agoA couple of weeks ago, however, the airline downgraded the earnings and revenue guidance it had...
'Don't': Woman warns against booking with American Airlines right now. Here’s why
The Daily Dot· 6 days agoAmerican Airlines keeps getting called out by customers for delays and bad customer service. Just...
Editorial: Hey, United Airlines, no targeted ads at 30,000 feet, please
Chicago Tribune via Yahoo News· 3 hours agoOver the past few years, American Airlines steadily removed seat-back screens from almost all of its domestic fleet. The airline’s rationale ...
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor ...
Business Insider· 5 days agoIn a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit...
Delta to launch premium economy service on NYC-LA flights in air travel upsell race
CNBC· 2 hours agoAir Lines said Monday that it will bring its premium economy service to transcontinental flights in...
An activist investor with a new $1.9 billion stake in Southwest is calling for big changes at the ...
Business Insider via Yahoo News· 2 hours agoRaymond James' airline analyst Savanthi Syth said Southwest could improve its financial performance...
Flying High: How Airlines Are Soaring To New Heights In Passenger Satisfaction
Forbes· 2 days agoThe experience is getting better. Beyond that, get the passengers to the destination on time. Beyond...
'They changed it': Customer says American Airlines used this trick to avoid giving out hotel...
The Daily Dot· 3 days agoIn a video with over 173,000 views as of Friday, Courtney recounts an experience she had flying with...
SOUTHWEST AIRLINES RANKS FIRST IN CUSTOMER SATISFACTION AMONG ECONOMY CLASS PASSENGERS BY J.D. POWER
Morningstar· 4 days agoStudy1 for a third consecutive year. "Our Customer-friendly and industry-leading policies allow our People to deliver the Legendary Customer Service ...