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‘Months to correct, if not years’: Car dealerships and customers feel the impact as CDK outage drags...
CNN Business via AOL· 4 hours agoA CDK Global system outage has affected nearly every aspect of the Mazda dealership in Seekonk,...
Worst energy suppliers for customer service revealed in new league table
The Independent via Yahoo News· 34 minutes agoCitizens Advice has published its latest ratings of UK energy suppliers’ customer service, revealing...
The rise of customized care redefines consumer services and the customer experience
Stacker via AOL· 1 hour agoThis flexibility puts the power in the hands of the consumer and also means you're never paying for...
Revealed: Britain’s worst energy supplier for customer service
The Telegraph via Yahoo News· 11 hours agoEDF has been named the worst energy provider in Britain for customer service after average call...
Rocketlane snags $24M to bring AI-led experiences for professional services teams
TechCrunch· 6 hours agoSaaS startup Rocketlane, which serves professional services teams in countries including the U.S.,...
IRS taxpayer assistance centers still have some work to do on the customer service front
Federal News Network· 19 hours agoThe IRS has made progress in customer service, especially for people calling its Taxpayer Assistance...
Mitigate Your Customer Service Frustration By Calling at These Suggested Times
Homenewshere.com· 4 days agoTo mitigate your customer service tears, Money Talks News recommends you do not call later on in the...
Cyberattack impacting car dealerships has experts worried
KFOR articles via Yahoo News· 4 hours ago“It has a huge impact on on their customers, on the dealerships themselves, and also has an impact...
CDK warns: threat actors are calling customers, posing as support
BleepingComputer· 4 days agoThe warning follows ongoing cyberattacks that have hit CDK, forcing the company to shut down its customer support channels and take most of its systems offline. CDK Global ...
MidAmerican Energy shutting off services to some Rock Valley customers
KCAU Siouxland Proud· 4 days agoMidAmerican Energy says they’ve started to turn off natural gas services for around 90 customers,...