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State intervenes as DTE tries to change how some customers get refunds for outages
ClickOnDetroit· 10 minutes agoMichigan officials have intervened as DTE Energy tries to change how some customers receive refunds...
Charter laying off 452 people, closing customer call center in Ontario
Inland Valley Daily Bulletin· 14 hours agoThe company, which operates Spectrum internet and cable TV, did not provide a reason for the...
How to avoid getting stuck talking to customer service chatbots
KDVR Denver via Yahoo News· 7 hours agoTechnology experts told FOX31 the cost-cutting software is often preferred because of high turnover...
AI-Driven Customer Service Is Gaining Steam
Forbes· 1 day agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
Are Chatbots the New Face of Financial Customer Service?
PYMNTS.com· 3 hours agoWith their ability to handle high volumes of routine inquiries, AI chatbots are making significant strides in improving customer service efficiency. Bank ...
Softbank plans to cancel out angry customer voices using AI
Ars Technica· 18 hours agoThe project aims to reduce the psychological burden on operators suffering from harassment and has...
Tech giant SoftBank built emotion-canceling AI for its employees
BGR· 13 hours agoAccording to reports, the system uses AI-powered voice-altering technology to transform even the...
The Most Common Customer Service Mistakes Small Businesses Make
Motley Fool via Yahoo Finance· 2 days agocustomers. Here are a few major customer service blunders to avoid for your own business. Inadequate...
Adobe sued by DOJ and FTC for ‘hidden’ fees that make it ‘absurdly’ hard to cancel Photoshop...
The Independent via Yahoo Finance· 10 hours agoDepartment of Justice and Federal Trade Commission sued Adobe, accusing the popular maker of design...
Verizon uses GenAI to improve customer loyalty
Reuters via Yahoo Finance· 20 hours agoU.S. telecom company Verizon is using generative AI to stop 100,000 customers from leaving its service this year by predicting why a customer< ...
