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    • Customer Service Doesn’t Cost … It Pays

      Customer Service Doesn’t Cost … It Pays

      Forbes· 2 days ago

      Over time, the company expanded its offerings, had a few mergers and acquisitions and ultimately became GoTo, a company that makes IT management, support...

    • The death of the fast-food dining room

      The death of the fast-food dining room

      Salon.com· 4 days ago

      Bob Wright, the chief executive officer of the Chicago-based sandwich chain Potbelly, said in a May earnings call that customers are “managing their...