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Spectrum announces closure of Columbus customer service center; 175 employees to be laid off
WBNS-10TV Columbus· 6 days agoThe positions being cut include customer service billing representatives, facilitators and billing...
Nvidia is throwing its weight around — and even Amazon is bowing down
Business Insider via Yahoo News· 1 day agoDGX Cloud rents Nvidia-powered servers...greater computing capability, leases them back to Nvidia's ...
Amazon’s Grocery Store “Innovation” Is Out of a Bad Sci-Fi Novel. Make It Stop.
Slate via Yahoo News· 3 days agoAmazon, of course—and that’s pretty much it. Faster checkout...sold. Adding a biometric identifier...
NICE customers provide best practices for adopting AI in the contact center - SiliconANGLE
SiliconANGLE· 3 days agoCustomer experience improvement remains a top initiative for business and information technology...
Decagon claims its customer service bots are smarter than average | TechCrunch
TechCrunch· 2 days agoOne red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact
Amazon's AEA Service Will Change How You Use Smart Devices During Home Emergencies
Men's Journal via Yahoo News· 6 days agoSummer is a time for relaxation, but it also brings unique safety challenges, especially when kids...
Has Amazon lost my return package? And where’s my $756?
Fort Worth Star-Telegram· 6 days agoDid Amazon lose Roberto Cusato’s return package after he gave it to UPS?
Charter laying off 452 people, closing customer call center in Ontario
Inland Valley Daily Bulletin· 2 days agoThe company, which operates Spectrum internet and cable TV, did not provide a reason for the...
Navigating the ethical and legal risks of AI implementation
CIO· 3 days agoBusinesses must navigate these complexities carefully to harness AI’s potential while safeguarding...
AWS is investing millions backing generative AI startups
TechRadar· 6 days agoAmazon Web Services (AWS) has announced a $230 million commitment aimed at accelerating the...