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How Brands are Unlocking Customer Loyalty Through Data to Unleash Growth
AdWeek· 1 day agoCANNES, France—First-party data might not be a sexy topic for a beach discussion, but it is one that...
Verizon uses GenAI to improve customer loyalty
Reuters via Yahoo Finance· 2 days agoThe company receives around 170 million calls every year and with GenAI it can now determine 80% of the time why a customer is calling, he said. "I have...
In Data: No consumer loyalty as cash-strapped consumers spoilt for choice
Just Style via Yahoo Finance· 2 days agoBrand loyalty is significantly under threat in the apparel sector as consumers are given a wider...
At Target, Store Workers Become AI Conduits
The New York Times via Yahoo News· 6 hours agoTarget is the latest retailer to put generative artificial intelligence tools in the hands of its workers, with the goal of improving the in-store...
The Self-Checkout Revolution
The Wall Street Journal· 12 hours agoFifty years later...have learned to manage perfectly well with prices displayed on shelf signs instead of stickers on every item. Customers now expect...
Another grocery retailer dumps its banking business
Axios· 8 hours agoSainsbury's, the British grocery giant, agreed to sell its banking business to lender NatWest, which will receive both the customer assets and £125...
Council Post: How Technology Enhances Trust And Benefits In Top Loyalty Programs
Forbes· 7 days agoAs CTO of Engage People Inc. Len Covello helps companies differentiate loyalty programs to deliver a...
Barclays to remove £5 monthly loyalty reward as part of ‘makeover’
PA Media: Money via Yahoo Finance· 3 days agoOne Barclays current account customer described the removal of the loyalty reward as...
Council Post: The Power Of TX: How Prioritizing Total Experience Drives Customer Loyalty And...
Forbes· 7 days agoPawan Vadapalli is corporate vice president and global head, digital business services of HCLTech....
Starbucks’ newest rewards partner is Marriott Bonvoy
Nation's Restaurant News· 12 hours agoThis week, Starbucks announced its latest external rewards partnership where Starbucks customers can earn Starbucks points by spending money at other...
