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AI is being used to identify and soothe stressed call center workers with photo montages
TechSpot· 2 hours agoThe system uses Cisco's Webex Contact Center AI model, writes American Banker. It's trained to...
10 Bad Practices That Could Be Derailing Your Customer Service Efforts
Rolling Stone· 4 hours agoPoor customer service can have a big effect on a business’s ability to succeed. Whether it’s slow...
'The customer is always right?' Is AI the antidote to bad customer experiences? | Opinion
Austin American-Statesman· 2 days agoToday, customer satisfaction is historically low. A recent survey by Arizona State University's W.P....
Half of all drivers don't have much trust in their car insurance company
Autoblog via Yahoo News· 7 days agoA new J.D. Power survey of U.S. car owners tackles the topic of customer satisfaction and trust when...
Sherwin-Williams Earns #1 Ranking for Interior Paint in J.D. Power Paint Satisfaction Study
KOLR - KSFX Ozarks· 6 days agoSherwin-Williams received the highest honors in customer satisfaction with interior paint in the J.D. Power 2024 U.S. Paint Satisfaction
InteliChart Tops Black Book 2024 Survey for Best Client Experience in Patient Engagement Platforms,...
Digital Journal· 5 days agoThese top-rated vendors offer innovative capabilities in scheduling...specialists from over 3,000 different providers, hospitals, health systems, medical groups, clinics, and outpatient facilities ...
Outdated tech found to hinder retail customer experience
Retail Insight Network via Yahoo Finance· 6 days agoIt found that while most workers (76%) use their devices for tasks, nearly a quarter (22%) say this...
Should You Buy Rivian Stock While It's Below $15? | The Motley Fool
The Motley Fool· 2 days agoBuilding off this success, Rivian is developing several cheaper options that it expects will hit the...
These are the industries with the happiest hourly workers, according to survey
FOX News Chicago· 6 hours agoDespite worker shortages in the U.S., there are still many hourly employees who report feeling happy...
Virgin Money profits edge up ahead of Nationwide deal
Evening Standard via Yahoo Finance· 5 days agoIts complaint adds: “Additionally, the merger could result in a reduction in customer service...