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10 Bad Practices That Could Be Derailing Your Customer Service Efforts
Rolling Stone· 16 hours agoPoor customer service can have a big effect on a business’s ability to succeed. Whether it’s slow...
Tech giant SoftBank built emotion-canceling AI for its employees
BGR· 9 hours agoCustomer service is a tough business. Now, it looks like Japanese tech giant SoftBank is trying to...
AI-Driven Customer Service Is Gaining Steam
Forbes· 1 day agoAI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet, recently announced that...
Charter laying off 452 people, closing customer call center in Ontario
Inland Valley Daily Bulletin· 10 hours agoThe company, which operates Spectrum internet and cable TV, did not provide a reason for the...
Adobe sued by DOJ and FTC for ‘hidden’ fees that make it ‘absurdly’ hard to cancel Photoshop...
The Independent via Yahoo Finance· 6 hours agoDepartment of Justice and Federal Trade Commission sued Adobe, accusing the popular maker of design...
Sabrina Carpenter’s barista shift marks the latest celebrity ‘customer service cosplay’
Philly.com· 12 hours agoSabrina Carpenter pulled a shift as a barista on Monday at a London coffee shop to promote her hit...
Decagon raises $35M to transform customer service with more 'humanlike' AI agents - SiliconANGLE
SiliconANGLE· 6 hours agoGenerative artificial intelligence chatbot startup Decagon AI Inc. is aiming up upend the nascent...
The Most Common Customer Service Mistakes Small Businesses Make
Motley Fool via Yahoo Finance· 2 days agoImage source: Getty Images Businesses can live or die on the strength of their customer service....
Hertz Charges Customer For Previous Customer’s Red Light Ticket
The Auto Wire via Yahoo News· 12 hours agoHertz has made quite a few customer service mistakes lately, but fining a customer for the red light...
Asus promises to improve customer service protocols following RMA controversy
TechSpot· 1 day agoIssues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to ...
