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'The customer is always right?' Is AI the antidote to bad customer experiences? | Opinion
Austin American-Statesman via Yahoo News· 10 hours agoWorldwide, organizations are putting $3.7 trillion annually at risk because of bad customer...
Spectrum announces closure of Columbus customer service center; 175 employees to be laid off
WBNS-10TV Columbus· 2 days agoThe positions being cut include customer service billing representatives, facilitators and billing...
RideKC’s transit system faces criticism for poor communication and customer service | Opinion
Kansas City Star via Yahoo News· 11 hours agoAside from the RideKC Bike app, the system’s apps count many negative reviews and low ratings from...
Amazon customer service workers are scared AI will replace them—and they’re not alone
Fortune via AOL· 5 days agoThe company says it laid off more than 100 workers in various customer service departments—although...
Spectrum to close customer service operation in Columbus, lay off 175 workers
Gannett via AOL· 2 days agoCable and internet company Spectrum is telling the state that it is closing a customer service...
10 Proven Strategies for Business Success
GOBankingRates via Yahoo Finance· 16 minutes agoApproximately one in four new businesses fail in their first year of operation, according to the Bureau of Labor Statistics. If you're an entrepreneur...
Cognigy Raises $100m as Major Enterprise Brands Depend on Its AI Agent Workforce
VentureBeat· 5 days agoCognigy, a global leader in AI-first customer service automation, announced today that it has raised...
HBX Group partners with Google for new AI customer service innovation
Breaking Travel News· 3 days agoHBX Group has announced a significant investment in customer service innovation leveraging Google...
The Most Powerful Brand in the US
Insider Monkey via Yahoo Finance· 29 minutes agoWe recently compiled a list of the 25 most powerful brands in the US and in this article we will talk about the Top Most Powerful Brand in the US. Tech...
Renewal by Andersen improves local homes with smooth operations and exceptional customer service
The Advocate· 16 hours agoRebecca Fuqua, the Internal Operations Manager at Renewal by Andersen, plays a crucial role in...
